1. Information We Collect
At JesterCare Delivery, we collect information that you provide directly to us when you use our delivery services. This includes your personal information such as your full name, phone number, and email address that you provide when placing orders or creating an account. We collect your delivery addresses and location data to ensure accurate and timely delivery of your orders. Your order details and preferences are collected to provide you with personalized service and to remember your preferences for future orders. When you make payments, we collect payment information which is processed securely through our PCI-compliant payment providers. We also collect your communication preferences to ensure we can reach you in the most convenient way. Additionally, when you communicate with us via WhatsApp, we may collect and store your conversations and order details to process orders, provide customer support, and verify order information for quality assurance purposes.
2. How We Use Your Information
We use the information we collect primarily to process and deliver your orders efficiently and accurately. Your contact information and delivery addresses are used to communicate with you about your orders and to ensure riders can find your location. We use WhatsApp to send you order confirmations, delivery updates, and to provide customer support throughout the delivery process. Your order history and preferences help us improve our services and enhance your overall user experience by personalizing recommendations and streamlining the ordering process. We use your information to send you important updates and notifications about your orders, service changes, or relevant promotions. Payment information is used solely to process transactions securely and is handled by our payment providers. We also use your information to match you with suitable riders based on your location and order requirements to ensure efficient service delivery.
3. Information Sharing
We take your privacy seriously and we do not sell your personal information to third parties for marketing purposes. However, we may share your information in specific circumstances necessary for our operations. We share your delivery address and contact information with assigned riders so they can complete your delivery successfully. This information is limited to what is necessary for the rider to fulfill the delivery and is not used for any other purpose. We share payment information with our payment processors solely to process transactions, and this information is handled under strict security protocols. We may share data with third-party service providers who perform services on our behalf, such as cloud hosting providers and technical support services, but only to the extent necessary for them to perform their services. We may also disclose information when required by law to comply with legal obligations, court orders, or government requests. In the event of a business transfer, merger, or sale of assets, your information may be transferred as part of the transaction, subject to standard confidentiality protections.
4. Location Data
We collect and use your location data to provide accurate and efficient delivery services. Your location helps us determine delivery times, calculate distances, and match you with nearby riders for faster service. We may track your location in real-time during active deliveries to provide accurate updates to both you and the rider. Location data is also used to improve our service efficiency by analyzing delivery patterns and optimizing our rider network. We want to assure you that your location data is only used for delivery-related purposes and is never shared with third parties for marketing or advertising. We collect location data with your consent, and you can control your location settings through your device's operating system at any time. Please note that disabling location services may affect our ability to provide certain delivery features.
5. WhatsApp Communications
When you communicate with us via WhatsApp, your conversations are used to process orders, provide customer support, and ensure smooth delivery operations. Order details and delivery information may be shared via WhatsApp to keep you informed about your order status and to communicate any changes or issues that may arise during delivery. We maintain chat history for order verification purposes and to provide better customer service by having access to previous conversations when you need assistance. This helps us resolve issues more quickly and provide more personalized support. If you wish to have your chat history deleted, you can request this at any time by contacting our customer service team. We respect your privacy and will only use WhatsApp communications for legitimate business purposes related to your orders and our services.
6. Data Security
We implement reasonable and appropriate security measures designed to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption of sensitive data both in transit and at rest using industry-standard encryption protocols. All payment processing is conducted through PCI-compliant payment providers who adhere to strict security standards for handling financial information. We employ access controls and authentication systems to ensure that only authorized personnel can access your personal information, and we conduct regular security audits and updates to identify and address potential vulnerabilities. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and any transmission of information is at your own risk.
7. Your Rights
You have certain rights regarding your personal information that we collect and maintain. You have the right to access your personal information and request a copy of the data we hold about you. If you believe that any information we have about you is inaccurate or incomplete, you have the right to request that we correct such information. You also have the right to request the deletion of your personal information, subject to certain legal and operational requirements that may prevent us from immediately deleting all of your data. If you no longer wish to receive marketing communications from us, you have the right to opt-out of such communications at any time. Additionally, you have the right to object to the processing of your personal information in certain circumstances, particularly where such processing is not necessary for the performance of our services. You also have the right to request a copy of your data in a portable format. To exercise any of these rights, please contact us at [email protected].
8. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a minor under 18, we will take immediate steps to delete such information from our systems. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take appropriate action to remove such information and ensure it is not used for any purpose.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, changes in applicable laws, or for other operational reasons. When we make changes to this policy, we will notify you by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy. For significant changes that materially affect how we use your personal information, we may also send you notifications via WhatsApp or other communication channels to ensure you are aware of the changes. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner. You can reach us by email at [email protected], or via WhatsApp or phone at 0703 735 924. We will make every effort to assist you with any privacy-related questions you may have and to provide you with the information you need to understand how we protect your personal information.